Reference

Terms & Conditions that Protect Your Play

When you open an account with us, you're signing up to a clear set of rules designed around your deposit methods, withdrawal verification, and how we handle your…

Account Access RulesDeposit & Withdrawal TermsYour Data & SecuritySupport & Dispute ResolutionRegional Eligibility
qqomega Terms & Conditions that Protect Your Play
GET YOUR QUESTIONS ANSWERED

How to Reach Us About These Terms

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account page. Our team responds Monday to Sunday, 09:00–22:00 Indonesia time. We handle disputes, clarifications and requests to change account settings here first.

Email Support

Send detailed questions to [email protected]. Include your account ID, the transaction date if relevant, and a clear description of your issue. We reply within 24 hours on business days.

In-Account Notifications

Check your account inbox for messages about policy changes, deposit holds, or verification requests. We notify you there before taking any action that affects your play or withdrawals.

HOW WE PROTECT YOU

Security, Data and Your Account Rights

Login & Device Security

Your password is hashed on our servers. We don't store it in plain text. When you log in from a new device, we send a verification code to your registered email. You can view active sessions and sign out remotely from your account settings.

Data Retention & Export

We keep your account data, transaction history and communication logs for 7 years to comply with local financial reporting requirements. You can request an export of your personal data in CSV format. We'll prepare it within 14 days.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to see which games visitors use most. You can disable non-essential cookies in your account privacy settings. We don't sell your data to third parties.

Withdrawal Verification

Before we release your funds, we verify your identity against your payment method. If you withdraw via GoPay, the name on your GoPay account must match your qqomega profile. This step typically adds 1–2 hours to withdrawal time.

Dispute & Refund Process

If a transaction appears on your account that you don't recognise, contact us within 30 days. We investigate and reverse unauthorised charges. Chargebacks filed directly with your bank may lock your account pending resolution.

Account Changes & Closures

To update your email, phone or payment method, go to Account Settings and follow the verification prompts. To close your account permanently, submit a request via live chat or email. We honour it within 5 business days.

Frequently Asked About Our Terms

If your DANA, OVO, GoPay or QRIS deposit shows as pending after 10 minutes, contact live chat with your transaction reference number. We check with our payment partner and either credit your account or process a refund to your payment method within 24 hours.

Yes. Go to Account Settings, select Edit Phone, and enter a new number. We'll send a verification code to both your old and new numbers. Complete both to confirm the change. This protects your account from unauthorised access.

We retain your transaction history, deposits and withdrawals for 7 years for compliance with local tax and financial regulations. Your personal details (name, email, phone) are deleted after 90 days unless a dispute is pending.

Change your password immediately and contact live chat. We'll review your session history and any recent transactions. If fraud is confirmed, we reverse unauthorised charges and temporarily lock your account during investigation.

No. We don't sell or share your personal information with third parties for marketing. We use your email and phone only to contact you about account activity, withdrawals and policy changes. You can opt out of non-essential notifications in Account Settings.

Submit a closure request via live chat or email with your account ID. We process it within 5 business days. Your balance must be zero before closure. Permanent deletion cannot be reversed, and you won't be able to access your play history.

Where local law permits, we provide a Bahasa Indonesia version of key policy sections on request. Contact live chat with your language preference, and we'll send it via email within 48 hours for your records.