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How We Protect Your Privacy on qqomega

Your account details, payment history and personal information stay secure behind industry-standard encryption on our platform.

Encrypted account storageNo data sharing without consentClear retention timelines

Explore the Lobby Read FAQ

Data Collection and Storage on Your Account

qqomega Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open your qqomega account, we collect your name, email, phone number and bank or e-wallet details to process withdrawals and verify identity. We store this information for as long as your account is active, plus a retention period after closure where local law permits.

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Cookies on your device help us remember your preferences and keep your session secure; you can manage cookie settings in your browser at any time. We do not sell or trade your personal data to marketing firms or data brokers. Your payment details are encrypted and
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held only to process transactions and detect fraud.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

QUESTIONS ABOUT YOUR DATA

How to Contact Us About Your Privacy

Team online

Email Support

Reach our data protection team at [email protected]. We respond to access and deletion requests within 7 business days. Include your account email and a description of your request.

Live Chat

Open a ticket through your account dashboard. Our chat agents can answer privacy questions and direct you to the right department for data-access requests.

Account Settings

Log in to your account and navigate to Settings > Privacy. You can view your stored data, request a full account export, and manage marketing email preferences there.

HOW WE KEEP IT SAFE

Security and Transparency Across Your Account

Account Security

Two-factor authentication is available in your Security settings. All logins are logged; you can view active sessions and sign out remotely. Passwords are hashed server-side and never stored in plain text.

Payment Data Protection

DANA, OVO, GoPay and QRIS transactions are processed through encrypted channels. We never store full payment credentials; only tokenized references are kept on file for future withdrawals.

Data Retention

Account closure does not instantly erase your data. We retain records for 12 months where local law permits, then purge identifiable information. Legal holds may extend this period.

Cookie Transparency

Essential cookies keep you logged in. Analytical cookies help us improve the lobby and table load times. Marketing cookies are only set if you opt in through the cookie banner.

Third-Party Access

We share data only with payment processors, fraud-detection vendors and legal authorities when required. Your info is never sold or leased to advertisers or data brokers.

Your Data Rights

You can request a copy of all your data, correct inaccuracies, or ask us to delete your account. Submit requests via [email protected] or your account settings page.

Your Privacy Questions

Yes. Log into your account, go to Settings > Privacy > Request Data Export, and we will email you a file containing all data linked to your account within 7 business days. You can also email [email protected] with your request.

Payment records are retained for 12 months after account closure where local law permits, then permanently deleted. Legal holds or fraud investigations may extend this. Contact us for specific retention timelines in your region.

No, we do not sell or lease your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS partners), fraud-prevention services, and government agencies when legally required.

We use session cookies to keep you logged in, analytical cookies to track lobby performance, and optional marketing cookies if you consent. You can disable non-essential cookies in your browser settings at any time.

Open your account dashboard and navigate to Settings > Notifications. Uncheck email promotions to stop marketing messages. You can also click Unsubscribe at the bottom of any email we send.

We anonymise your profile, remove access to your lobby and wallet, and flag your data for deletion after the 12-month retention period. Depends on local law whether we can expedite full erasure; contact [email protected] to request.

Yes. Your connection is encrypted regardless of location. We recommend using two-factor authentication and a strong password. Check your active sessions in Settings to verify no unauthorised logins occur.

How We Protect Your Privacy on qqomega

How to Contact Us About Your Privacy

Email Support

Live Chat

Account Settings

Security and Transparency Across Your Account

Account Security

Payment Data Protection

Data Retention

Cookie Transparency

Third-Party Access

Your Data Rights

Your Privacy Questions

01 Can I download a copy of my personal data?

02 How long do you keep my payment information after I close my account?

03 Do you share my data with other companies?

04 What cookies does qqomega use?

05 How do I turn off marketing emails?

06 What happens if I ask qqomega to delete my account?

07 Is my account secure if I access qqomega from Semarang or Makassar?

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